Spa Management Consulting

I will be able to incorporate the information from this program into training for our staff, as well as assisting myself in transitioning from a provider into a management role.

It has been a pleasure working with Lisa Starr, as I have done over the last five years or so. My staff enjoyed her customized retail selling seminar at our spa, which truly helped motivate sales. On occasion when I have a challenging situation, she is always there to offer a solution which is in the best interest of the spa. Lisa is full of suggestions and great ideas on how to organize spa departments, and very knowledgeable in spa industry trends. I still look forward to working with her in the future.

Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.

I loved taking this course. I am currently in the process of opening up a spa and wellness center. This course provided such wonderful material and so many fine details that will help me as I continue to build and grow my spa!

Lisa’s training is a must-have for all spa businesses as it covers the basic to the most in-depth training for your spa staff. Lisa has been so kind and generous in sharing her knowledge and I often utilize the valuable blogs on her website as well. Lisa and her spa trainings are a huge value to me and my spa team.

I am a hospitality professional with 5 years-experience in spa management but had so many questions that no one was able to give guidance on about topics such as finance and marketing. The Wynne Business SDMI online course deeply covered these, and I also learned a lot about HR and compensation. The topics are approached from a practical and efficient point of view with tips and knowledge that you can start applying from day one. Thanks to this course I feel much more confident in my abilities, and it is exactly the preparation I needed to advance to the next step in my professional career.

This course gave me more in-depth knowledge of running spas. Sections including Team Building, Sales Strategies & Marketing are relevant topics that contribute to ensuring a successful spa. This was a great course, highly recommended!

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

I attended the SWAA Bootcamp in Kenya. Having been to many industry seminars, this was by far the most informative, practical and relevant seminar I’ve attended. Lisa is very engaging and interactive and shared a wealth of knowledge including metrics and measurements to enable the development of therapists. The industry could benefit a lot from this kind of education and we would love to incorporate this in our student training. The best!!!

As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance.

The Spa at Silver Legacy opened its doors for business in Reno, Nevada. During the training and leadership onboarding process we had the great opportunity to work with Lisa Starr and Wynne Business. Her insight into exceptional levels of guest service, guest expectation and overall functions of the spa was definitely a huge contributor to ensuring that our spa team members, most of them working in a spa for the first time, were able to build a good foundation for success. It was a great honor to work with Lisa on this project and to have our team pointed in the right direction for growth and success.