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For over fifteen years, Wynne Business has been the most progressive provider of spa consulting, management seminars and spa employee training for the spa industry. Our clients include day spas, hotel spas, resort spas, club spas and medical spas. Our spa industry clients include vendors of professional products and equipment, investors and real estate developers.
Read Peggy’s American Spa column, “Making Your Own Weather,” on building your sales and clientele during a downturn.
Learn MoreI was doing a hardhat tour of a new spa in the wine country yesterday, one we did the space plan for at the soon-to-reopen Hotel Yountville. (Yes, the teeny Napa Valley town whose restaurants are famed for possessing more Michelin Stars than most major cities.) I remember being a bit challenged by the dimensions [...]
Read MoreWe posted this short, funny, customer service video on YouTube, showing common sales and service “horrors” that happen in spas and salons everywhere, ruining chances of retaining guests, rescheduling, and retailing. Each vignette illustrates a fatal flaw–some obvious, some more subtle–and all of them re-enactments of real spa employee behavior I’ve personally experienced. It’s a [...]
Read MoreMonday, August 9 9 a.m. Pacific/Noon Eastern About 70 minutes; a live encore presentation $99 Your biggest moment of truth in a spa or ...
August 22-25, 2010, San Francisco Bay Area If you own, manage, or plan to invest in a spa, this program is ...
A one day class with Lisa M. Starr of Wynne Business Spa Consulting Sunday, September 5, 2010 Sponsored in part by The Banyan ...
Need to increase your service and retail sales? Now you can bring the renowned Wynne Business "Selvice" training program into your salon or spa for a fraction of the cost of a live on-site workshop. Teach your team essential spa and salon sales skills while dramatically improving their customer service awareness and abilities. The "Selvice" philosophy blends sales and service into a seamless, holistic approach that is highly effective for the sales-averse spa and salon business culture.
Selvice DVD
The Spa Enrichment Group has created a brilliant, user-friendly and attractively designed manual that will walk you and your team, step-by-step, through a proven process to create clients who will send you more business than you can handle (a good problem to have). Best of all it involves no advertising!
Client Referral Generation System
