Upcoming Spa Tradeshow Classes and Presentations
IECSC New York April 27-29, 2008
Lisa Starr, Senior Consultant, Wynne Business
Sunday, April 27
2:00 pm - 5:00 pm Building the Spa Success Foundation
Successful spas and salons don’t have just talented technicians, they have an underlying business structure. Are you trying to grow your beauty business without a solid foundation for managing your people? This invaluable workshop will explain the documents, templates and processes necessary for your business to thrive and succeed. We’ll give you the tools to develop a step-by-step process to evaluate potential problems, and areas for improvement, in your current human resource infrastructure, and an action plan to tailor to your business.
• What’s an Org Chart and why do I need one?
• Designing your recruiting, hiring, training and orientation program
• Documentation – What are the important components of Employee Handbooks, Department Manuals, Position Descriptions, Service Protocols
• Meetings and Communication Plans
• The Do’s and Don’ts of Performance Appraisal
Monday, April 28
11:15 am - 12:30 pm Financial Benchmarking for Your Spa - click here to download presentation
Are you in the spa business, but not sure if you’re doing as well as you should be? Do you have financial projections for both revenue and expenses, and can you meet them? Have you ever developed a budget to control your spending? Is your compensation plan leaving you nothing to pay your bills or grow your business? Attend this seminar to learn about the top 5 financial metrics you should be tracking, and see how your numbers compare to other spa operations across the country. We will discuss the ideal financial structure for a successful day spa operation, and help you determine where changes may need to be made in your own organization to realize the profits you are looking for
Monday, April 28
1:00 pm - 1:50 pm Does Practice + Spa = Chaos? Integration Tips for Optimum Performance - click here to download presentation
Are your spa staff and medical staff clashing? Are the clients confused about the two sides of your business? Have you had challenges fully integrating a spa into your medical practice? What kinds of compensation and benefits are expected by your licensed professionals? These and other common difficulties can be overcome! From human resources to marketing to operations, we’ll discuss some strategies to smooth out the wrinkles in this business model.
Monday, April 28
3:00 pm - 4:15 pm Leading the Way Through the Forest - Managing Change Within Large Organizations - click here to download presentation
Operating a high-touch business in today’s high-tech world is an ever-increasing challenge. The availability of information for consumers is raising the bar even higher on the spa industry. In a world of constantly changing processes and environments, how do we keep up, and more importantly, how do we help our employees to keep up, and to deliver consistent, quality customer service in this turmoil-filled environment? Come and learn how to keep your staff on level ground while moving forward.
• Change is both natural and inevitable
• What are the common barriers to change?
• How can you make change positive in your organization?
• What happens if we don’t change?