Spa Employee Training
Our group of distinguished national trainers can bring our techniques to your facility in highly professional, entertaining, and well organized programs that you and your team will benefit from for years to come.
Staff Training: Your Most Essential Investment
A beautiful spa with all the latest equipment will fail without a well-trained staff. Whether you’re an established spa or a startup, your staff needs to master a set of critical skills: They must understand how to deliver excellent customer service. And they must know how to sell. Untrained and under-trained staff members cost you a fortune every year. Every time a sale is not closed, every time a client is not correctly greeted or asked to reschedule, you are losing hundreds, even thousands of dollars in present and future sales.
Now there’s an easy way to bring highly motivating Preston Wynne trainers directly into your spa. Inspirational and educational, these popular one-day employee training programs will help your staff soar! Your fee gives you permission to license all course content for future in-house training. Choose the program you need most, or plan a two-day blitz or three day intensive to ensure success and profit!
SALES WITHOUT FEAR “Why can’t my spa team sell?” “Our clients are happy-why don’t they return more frequently?” Unlock the secret to effective spa sales, at last. This program helps your team understand how to effectively recommend and retail home care products, and ensure that clients reschedule and return to your spa again and again. We also focus on ways that the technical and support staff can partner to produce maximum retail sales. Your most essential marketing tool is your staff. Make sure they have the skills and confidence they need to make your business successful!
One day training
“Sales Without Fear provided our staff with the essential tools they needed to start selling themselves and our products. Preston Wynne did a great job explaining why it is important we sell, and then giving us the means to do it. This class should be a part every organization’s training schedule.”
Jason E. Barth
The Spa at The Cooper Aerobics Center / Vice President, Cooper Aerobics Enterprises
DELIVERING WORLD CLASS SERVICE IN THE SPA Customer expectations are higher than ever-can your spa deliver? Help ensure a seamless, quality customer experience in your spa by teaching your staff the three keys to world class service. Includes team building exercises to help unify your staff for a more positive customer experience. This entertaining, practical program is designed to get your entire staff, from treatment rooms to front desk to back office, on the same page! Increases customer satisfaction, retention and profits.
One Day Training
SELVICE: The essential Two Day Sales and Service Boot Camp for spa employees. We combine our two most impactful one day employee trainings into the ultimate indoctrination in service-based, spa-appropriate sales and retention skills. A must for any startup spa, and the perfect prescription for under performing spas.
SPA CONCIERGE FINISHING SCHOOL Customer expectations have increased exponentially and competition for loyalty is fierce. Is your front line up to the task? Every spa support team benefits from polishing. This fast paced, fun and interactive program will help turn your concierges or coordinators into confident and effective customer-care professionals. Using role play, scripting and practical, real-world examples, we show your team how to ensure a wonderful spa experience for every guest. We also help your support team understand their unique role in the spa and provide quality-assurance tactics they can use as soon as they return to work! This program includes an hour of needs assessment consultation with your instructor prior to your program, to ensure the optimum focus.
CONTACT US Please contact us to discuss your employee training concerns. We’d be delighted to give you more detail about all our programs.