Spa Management Tools and Products

One of the most tedious and complex tasks for spa managers is writing the employee manual. Now there's help. Learn from successful spas! This manual will provide you with policy concepts and guidelines for creating an employee handbook that works for you and your employees. Best of all, your manual includes a half hour of customization by a spa management consultant, to tailor the manual for your unique operation.

Spa Employee Manual - Customized for your Operation, $795 (contact us to order!)

Our Model Employee Manual is intended to be a helpful educational tool for spa businesses. It is not a substitute for the advice of a CPA or attorney. Please perform your due diligence and have your finished manual approved by these professionals. We are not responsible for the many outcomes from the use of this document.

• Spa-friendly benefits and vacation policies
• Spa employee attendance policies for appointment-driven businesses
• Professional conduct standards for spa employees - Spa staff appearance standards
• Breaks and time management policies for spa operations
• Discount and employee treatment policies to protect profit
• Laundry processing standards
• "Sidework" requirements for appointment staff for maximum productivity
• Meeting policy for staff, including "commission" employees
• Must-have policies to protect customers and employer
• Government-required policies and statements

Holly Stiel's Customer Service Training Program - "Neon Signs of Service" (DVD Training Solutions), $1950 (contact us to order!)

We call it the "Five F Formula" and it works every time. With these principles as our guidelines, we develop courseware that your employees will actually want to watch!

Fast: Since training takes time away from daily duties we segment our courses into short focused lessons that are fifteen minutes or less. And we recommend that they be delivered on DVD so students can quickly access the specific lessons they need.

Fun: Examples of great customer service can be found everywhere, so we film in intriguing locations and feature service professionals from all walks of life. This variety not only makes the program interesting, it also enhances the learning too. DVD delivery allows interactivity which further enhances retention.

Focused: Our programs focus on real-world service situations and emphasize practical tools that really work. We stress the importance of individual choices that employees can make that will impact the success of their organization.

Flexible: Our programs can be viewed by an individual or facilitated by a manager or trainer in a group situation. Workbooks for both students and facilitators are provided. The random access feature of DVDs makes it easy to review information.

First-Person: It's just human nature but people won't adopt a new behavior unless they can see what's in it for them. That's why all of our programs take the point of view of the server - showing them how the new skills will actually benefit them as well as the customer.

2005 ISPA Conference Talk by Peggy Wynne Borgman - "Holistic Sales Management for Spa Directors". Purchase this seminar on audio CD directly from the ISPA website. Click here to download the ISPA PDF order form.