Training Spa Employees in Sales Skills
When can your spa stop doing sales training? Never.
No need to feel like you’ve failed if you’ve watched performance slip, dip, bump or bottom out–it’s time to reinforce, repeat, and help your team build better habits. Repetition may feel tedious, even primitive, but it’s an absolutely essential discipline in business. You get tired and frustrated, hearing yourself repeat the same things. (Some business leaders insist that until your staff actually makes fun of your catch phrases, you haven’t gotten through.)
We’ve been in business for twenty five years, and have an absolutely stellar team. Yet we’re continuously reviewing and revisiting the Selvice (selling through service) process. We’ve posted a free clip from the 80 minute Selvice sales training DVD that Wynne Business produced on You Tube. It’s a top quality educational tool, with lecture and role-play “before and after” demonstrations in a real spa setting.
